Privacy Policy

This privacy notice was last reviewed or revised on January 29, 2024.

1. Introduction

   Biro Oktroi Roosseno ("we", "our", or "the Company") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Undang-Undang No. 27 Tahun 2022 (UU) and ISO/IEC 27701:2019 standards.

   The privacy policy statement displayed on our website is not limited to the management of data privacy within this website alone, but also encompasses the management of data privacy in the overall operations of our company.

2. Information We Collect

   We may collect and process the following categories of personal data:

   1. Identity Information: Name, address, date of birth, identification numbers.
   2. Contact Information: Email address, phone number, postal address.
   3. Financial Information: Bank account details, payment information.
   4. Transaction Data: Details about services you have purchased from us.
   5. Technical Data: IP address, browser type, device information.
   6. Usage Data: Information about how you use our services.

3. Purposes of Processing

   We process your personal data for the following purposes:

   1. Providing switching services between providers.
   2. Managing your account and providing customer support.
   3. Processing payments and billing.
   4. Communicating with you about our services, updates, and promotions.
   5. Complying with legal and regulatory requirements.

4. Legal Basis for Processing

   We rely on the following legal bases for processing your personal data:

   1. Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
   2. Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing.
   3. Consent: Where required by law, we will obtain your consent before processing your personal data.

5. Data Retention

   We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law. We will securely delete or anonymize your data when it is no longer needed.

6. Data Security

   We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

7. Sharing of Personal Data

   We may share your personal data with third parties only when necessary for the purposes described in this Privacy Policy, such as service providers, regulatory authorities, or as required by law.

8. Your Rights

   Under UU, you have the following rights regarding your personal data:

   1. Access: You can request access to your personal data and information about how we process it.
   2. Rectification: You can request that we correct inaccurate or incomplete personal data.
   3. Erasure: You can request that we delete your personal data under certain circumstances.
   4. Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
   5. Data Portability: You can request a copy of your personal data in a structured, commonly used, machine-readable format.
   6. Objection: You can object to processing based on legitimate interests or direct marketing.

9. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to improve our services and enhance your experience. You can manage your cookie preferences through your browser settings.

10. International Data Transfers

    Your personal data may be transferred to and processed in countries outside Indonesia. We ensure such transfers are lawful and adequately protected.

11. Updates to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any significant updates.

12. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

    1. Email: [email protected]
    2. Address: Kantor Taman A9, Unit C1 & C2, Jl. Dr. Ide Anak Agung Gde Agung, Mega Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Jakarta, 12950.